[REMINDER] ⚠️ How to Submit an Effective Support Request
Commanders, to ensure your support requests are handled efficiently in War Thunder Mobile, please utilize the appropriate channels:
- Community Bug Report (CBR) – Use for reporting in-game bugs and technical issues.
- Support Service – Use for assistance with store transactions or account-related problems.
To help our specialists quickly identify and resolve your issue, please provide a detailed description, along with supporting screenshots, videos, and log files.
______________
💾 Log files are critical for diagnosing and fixing bugs. They provide a detailed record of your actions during the gameplay session.
To retrieve the most recent log file:
- Completely close the War Thunder Mobile application (ensure it is fully closed, not just minimized).
- Navigate to the following directory:
- Android:
\Android\media\com.gaijingames.wtm\files\logs\accesThe file name is debug.clog – select the file with the latest date. - Huawei Android:
\Android\media\com.gaijingames.wtm.huawei\logs\accesThe file name is debug.clog – select the file with the latest date. - iOS:
Files\War Thunder Mobile - The file name is aces.clog – select the file with the latest date.
Sincerely,
🐌 WTM team
*Reposted from WTM Discord