T-Mobile for business support for 24/7 but

T-Mobile for business seems to be funny. I don't see any extra values. All the customer service agents are overseas and most of the time they don't have any idea what the issue is. Even if you go to the store, the retail support line also overseas. The retail guys knows better than the support line. Whats the point of advertising 24/7 customer service when the quality is trash