I only got needles and alcohol wipes from Hallande!

Got an order for 12.5mg from Hallandale a few weeks ago. Since I was finishing up another vial, the box got shoved to the back of the fridge.

Went to open it up and there were NO vials (should have been 6). Beyond pissed. Sending emails now and will call on Monday. Also notifying my bank to refund. Not sure I will get it back. Suggestions?