It finally happened. Stuffed by SL Customer Service.
I've generally been pretty honest about SL, the products and never really had a problem, they are a chair and do what they do. As for CS, I haven't had much call to get in touch.
Today, I finally did. An boy it was everything I expected.
My rollerblade castors have started shedding bearings on my Regular Titan Evo. Chair purchased in January 2024 and the castors in August 2024.
I sent pictures in and got this response,
Apparently my 2024 Chair is no longer warrantied? I checked the link they sent me and it says warrantied for 3 years. We'll not even go near UK consumer rights.
And neither are the castors (9 months old)...
So SL CS either don't support their own warranties or don't know what they are doing..
I've written back asking them to explain why the chair doesn't have a 3 year warranty and the castors don't have any..
Let's see what they say.
Meanwhile I've lost 6 more bearings from one wheel.
