PLEASE HELP ME, AM I COOKED?

30.10 , I paid for the delivery of the package, mulebuy has not informed me anything so far. After a week, I wrote to them why they didn't send me the package, they calmly wrote back that they couldn't send it via that shipping route.

Please advise me what to do now,How should I proceed? because their terrible support can't advise me. Thank you everyone

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