LR3- cant reset on machine. Turning off/on used to work as reset....not today

Hello I have the litter robot 3 and the reset on the machine has not worked or months. I have just been turning off/on after emptying the bin and reseting gage on the app.... but today that didn't work. I can't hit reset on the machine, when I update in app it goes to zero then instantly comes back as 100% full and the machine blue light is blinking... Is there another way to reset without the button on the machine?