I have purchased a voucher for the eCIR certification but I cannot start the exam

I bought a voucher for the eCIR certification, in my platform it says “Go to Exam” and it sends me to caendra but the eCIR exam does not appear there, only the exam I already took before the eJPT. does anyone know if I am doing something wrong? or do I have to change somehow the voucher I have in my.ine.com? the support people do not answer me.