Company-run Airbnbs - second time crap service - is it just me?

We’ve had one such Airbnb in Madrid, Spain and now in Athens, Greece. What is your take on an Airbnb that is run by a company?

My main beef with the ones I mentioned:

• the place is usually in some nice downtown area, with great well done pictures and nice reviews.

• but then that company’s left hand doesn’t know what the right one is doing. Meaning, you message one person and then the next time it’s someone else that has no idea what you were talking about. Most things they promise are not followed up on, etc.

• mess of instructions. Like in this Airbnb it took 5 messages for me to get in the door because the door code was wrong.

• bad cleaning. I ran into a cleaning guy by accident and the dude looked like a homeless guy. I only wonder how much they pay him.

• everything in the apartment is super cheap and stuff is missing in the kitchen, bathroom, etc.