What’s happening in Bengaluru??

Today my mother and her sister were traveling to madurai by bus and the pick up was from majestic - near Amar hotel, almost 30 mins we are roaming around majestic in traffic and one ways only to figure out that Amar hotel has shut down years ago but it is still a land mark and even after asking the bus driver to share location on whatsapp he did not share!! And there was a huge communication gap he kept saying “tamil pesra” i said I can’t understand can you at least speak in English if not kannada .. He didn’t share the location and he left us without picking and said to catch the bus at Madivala ! We reached madivala and after 45 mins he came., He kept saying things in tamil which I didn’t understand, I didn’t want to get into fight because my mother will be in that bus and i care for her safety!

Okay, I will learn hindi for Hindi people now I should learn tamil too.. what is happening here… how the localites should survive here?