WorkCentre 6515DN

Good evening,

I am coming here seeking guidance as I am at a complete loss. My agency has been using a WorkCentre 6515 for years (purchased March 2020). Until recently everything worked fantastic. We had to upgrade most of our networking equipment due to age. Fortunately we were able to make everything wireless and eliminate unneeded equipment, cords, etc..

Anyway, when we initially transitioned to using the computers via wireless, I was able to get the printer working connected to the router. All 4 of our computers we utilize (2 admin and 2 crew) were able to communicate with the printer fine. I was also able to purchase a wireless network adapter for the printer, however I am unable to get the printer to connect to our Wi-Fi network.

We experienced a power outage last week due to a motor vehicle accident in our district. Ever since then, the printer has been unable to print any documents. I have tried factory resetting the printer without success after reconfiguring printer.

I reached out to Xerox Technical Support for guidance and was informed that since our printer was not purchased through Xerox, they would not assist with servicing the device. Our administration also changed hands in 2021, and no one has recollection of where the printer was purchased, I am hoping that someone could help point me in a direction of getting everything operational again. We have a second smaller device we have been utilizing to print documentation, however we would really like to get this one operational again.

Thanks in advance!!