What's your experience upgrading to the new plans?

Hi there, I'm a writer for The Verge, as well as a Visible user myself. It seems like there are a lot of folks having issues with the new plans. I'm looking into doing a story on this, and wanted to get a feel for how common issues like not having data or needing to get a new SIM card are.

If you've been trying to move to the new plans and have had issues, I'd really appreciate it if you commented here, or PMd me. If it went totally smoothly, feel free to share that experience too. And if there's anything else about this situation that's on your mind, let me know. (Personally, I'm a bit annoyed that I still haven't gotten any emails or texts from Visible about the changes -- if it wasn't my job to cover tech news, I genuinely might not know about it yet.)

​

UPDATE -- Here's the finished story, thanks to everyone who reached out or responded in this thread. Feel free to let me know if you continue to have issues/are told anything interesting by Visible support.