Hotspot throttled again at 50.2Gb of usage…

Well this is interesting. I’m a few days away from the end of my first month of service with USM and I noticed my hotspot has been throttled to 8mbps again despite having not gone over 100Gb of usage (the app dashboard is accurate at 50.2Gb). I reach out to chat support and he says I have in fact used over 100Gb of data and asks me to check the dashboard on the browser. There’s some sort of glitch that has occurred as the browser dashboard has me at 999Gb used which I promise is quite impossible.

Last time I had an issue like this the mods wouldn’t approve the post so I wasn’t able to get help from the support guys here, so I’m curious to see what happens this time. I’ve been instructed by chat support to reach out to the compliance department so I guess we’ll see if my line gets shut off. If so, it’s been fun while it lasted.

Update: got an email from compliance about 24 hours later saying they’ve reviewed my account, usage was found to be good and “within the limit” (which is an interesting choice of words for an “unlimited” plan) and have made adjustments to resolve the slow speeds. Tested and verified, speeds are restored. I live to stream another day 😊