U-Haul’s hitch department is a scam

Cannot emphasize enough how terrible my experience has been.

• misinstalled the hitch
• messed up my module in the process
• ended up having to hire full service movers across the country
• told me to take it to my car manufacturer (what is the lifetime warranty good for?!)
• have been calling for resolution for 2 weeks, have been told 72 hours until someone reaches out
• NO call backs, can’t get a hold of anyone
• refuse to share me files on my case or notes on my contract

This is such a scam. I have called back 5x to be given the run around.

BBB should look into this mess.