Mohela NOT applying payments for 90 business days

On 5/3/2024 I made an extra payment of $7500 to Mohela. A few days later, they transferred our loan to their different portal system and our payment was not reflected in the current balance. I called on 5/20/2024 to see if they received our payment and they said they did receive the funds, but it would take 30 business days for the payment to be posted on our account. I called yesterday (June 10th) to check on the status. The representative told me it would take 90 BUSINESS DAYS to apply the payment we made on May 3 to our account!!!! WTF???? Interest is accruing in the meantime, and how is that legal or fair for them to have my money, acknowledge they have it, but be like. yeah.... we are gonna wait 5 months to show you paid it.

We were never notified of the exact date the system transfer would begin. We were never notified that payments that were made a couple of days before this transfer period would take 90 business days to be posted to our account. Had we been given clear communication, we would have waited to make the $7500 payment after the system transfer was completed to have it posted in a reasonable timeframe.

We have the funds to FINALLY pay off all our student loans... but we can't pay it off until they apply that $7500 payment. The Mohela rep was like... just pay it down to $7500 and wait till we reconcile it in 90 business days. But OH you still have to make your monthly payments since it will still show a balance... but once the $7500 posts you will eventually get refunded the extra payments and extra interest you paid. But also- those refunds take 90 business days to process as well.

UGHHHRHHAHAGAGHAHHA!!!!!!!!

I filed a report with the CFPB on May 20th. They were like "company is still responding". as of June 10. I filed a dispute with the credit bureaus saying the balance they are reporting to them is incorrect- the credit bureaus all were like "our main man student loans say it is accurate and we trust them... not you.. your dispute is resolved." I am trying to get my bank to dispute the charge and refund it, but it seems like Mohela is exempt from like ALL laws and everyone has their back- not the consumers.

How the freak do I either get my money back or actually get them to apply the payment I made to the account?! SO FREAKING ANGRY.