My payments aren’t updating on Studentaid

So I switched agencies back in July. I submitted a new PSLF form with new agency this year after getting the new EID. Student-Aid updated my count from 106 to 115 but isn’t showing any payments I made from August 2024 to March 2025. I am still making payments but I am well over the 120 mark. I filled out the reconsideration and stated there was a miss count. Am I doing something wrong. Mohela said there is nothing on their end to do and it’s for Student-Aid to fix.