BPI Switch & Fly Promo | Shopping Credit

So BPI suddenly increase the points required to get a 1000 Shopping Credits. From P1,000 = 12,000 Points to P1,000 = 20,000 Points. I called CS today to inquire about this and they confirmed that this is indeed the new conversion rate and that the system maintenance for Vybe/Points Crediting is extended until August 15.

When I inquired if I would still be able to avail the old conversion rate, the CS mentioned that the new rate would be followed. This is frustrating considering the difference is 6k(for BPI Blue/Gold) and that is huge.

I highlighted that previously the promo mentioned you get 180,000 Points or 22k+ Miles or 15k cashback/shopping credits. Their promo page was then modified recently to only show 180,000 points. they might as well modify the promo name into Bait & Switch rather than Switch & Fly.

In the end, the CS mentioned that a ticket was created on my behalf requesting that I can avail the old shopping credit conversion rate and that it's a one time something customer exemption. I'm guessing others have called in about the same thing.

Below are the things I mentioned to hopefully give me chance to get the old conversion rate. • Initial Promo page indicated the "15,000 Cashback" Option. • Promo page indicated that Awarding & Advisory would be July 2023. The points are already showing on my SOA. I just can't use it. • It's not my fault that they're on system maintenance and what kind of maintenance takes 1 month to finish anyway. • Unfair considering Amore Cashback Card still gets 15,000 Amore rebates(confirmed by the CS and I saw a post in FB that confirms this too) versus the 9,000 cashback for Blue/Gold MC. [might as-well just availed Amore instead of Blue/Gold MC.]

I'm wondering who else have called BPI CS and got the same resolution?

Will update this post once I receive a feedback for my case.

Edit: Apparently, Maintenance was moved until Aug 22 🫠

Update: Regardless if nag rereflect points sa Vybe App or not, you can go ahead and call customer service and request a conversion using the old rate. Untill tomorrow na lang daw ung old rate(12kpoints=1kshopping credits) additionally it would take around 13 banking days before mag reflect sa App ung shopping credit. (6 banking days (regular turn around time ng conversion) + 7 banking days due to “system enhancement”

Update: Sept 12: na deduct na yung points sa Vybe for conversion Sept 19/20: nag reflect na ung credit sa BPI App