Vets & Vet Techs - How Often Do You See Emotional Meltdowns?

I would prefer to ask in the vet sub, but this doesn't fall under their guidelines.

My 13 year old dog went through a bad spell a few weeks ago. She's on medication now and we're kind of in a wait-and-see phase. I'm not dumb, I know their lives are short, but up until this she was 100% healthy. Not a single "normal" issue for her breed. Not one single blip in her bloodwork. Nothing. But when I had to take her to the appointment and learned there's not much we can do but medicate and hope she recovers I absolutely lost it. I sobbed uncontrollably and couldn't even speak to ask follow up questions. The vet and vet tech were both so sweet about it but it was embarrassing for me. The tech even had tears. Should I feel so embarrassed or do you see this often?