what the cart?

customer brought this in from anothrler dispo to ask if we had anything better. got him happy and on his way. it's been 4 hours and the distillate hasn't moved. I have a hard time believing this was produced 6 months ago. it was more than likely stored upside down, but it shouldn't be this solid. I even heated it up just to try and get it to move in the cart, nothing. how did it get like this?