Zomato scammed me of my 10k. Please help

Hi everyone! I had booked a ticket for “feeding india concert by dua lipa” on 29 august 2024. The ticket cost me ₹10,689 and i made the payment through phonepe. Amount was deducted from my bank acct as well. However, I didn’t get the ticket.

I raised the issue to the event support team and i was told that the money will be refunded within 3-7 business days. It has been 5 months and i still haven’t recieved my dues. I have raised the issue on numerous occasions to event support team, zomato and my bank and even national consumer helpline website . All of them seem to be just passing the ball in each other’s courts. Zomato customer executive once asked me to show last 6 months my bank statements claiming that the amount has been reverted. I obviously refused. But sadly, i have been robbed off my hard earned money. My workplace doesn’t have the luxury of good cellular network and hence it is not possible for me to persue the case. I have transaction id and other screenshots for proof.

Currently i am at my hometown and i want to get my money back. I don’t know how to go about this, would really appreciate it if someone can just guide me.

TLDR - zomato scammed me for 10k in the name of dua lipa concert , didn’t even give me a ticket and putting the blame on my bank. I don’t usually stay in cellphone network zones. I have about 15 days right now. Please guide if you can