Still waiting on Pre-Order for Comfrt Hoodies

I haven’t received my pre-order for my Comfrt order. My pre-order ship date was November 5th and today is November 19th and still nothing from them. There’s no phone number to call and I am not getting an email response from the company either. If they aren’t going to ship the product they could at least give my money back. This is so frustrating when so many others are posting how great the hoodies are and others of are feeling doped, scammed.