Unemployment won't review Issue "Quit" until 4 payments on hold.

So I put into my last request I had to quit due to txic work environment, and it mentions in the issues pages "Quit", which i understand. According to a lady I just talked to though, they supposedly will not review it until I have 4 payments on hold, after which I have to call back myself to have them then start the review process so they can determine how to proceed.

What kind of backwards system is this? Can they really just not start looking into it before my next date to request payments? That would effectively mean waiting a whole month with no pay (should I not get a job which I expect to soon, but it's the principal of the thing) before they even review the issue. Anyone have more insight on this