Got my account back!!

I’m posting what I did to get my account back, hoping it’ll help someone. Had my account hacked and stolen on Dec 27th. Just three hours before I was playing with friends and went to bed. I woke up to see notifications that my email had suspicious activity and an Epic Games code from 2FA I have enabled that I did not request. The hacker changed all my information - display name, email, removed all my friends, deleted all epic games emails and unlinked my Xbox. When I would go to request account recovery link they kept sending me I couldn’t enter account ID, I have order numbers but no invoice number, my Xbox was unlinked, display name changed. Epic Games was adamant that the only way to get my account back was to go through account recovery request even though id explained my issue with having to submit it, they either weren’t listing or just didn’t care.

First thing I did: I went on fortnite tracker, I typed in my original display name and what popped up was my profile but a different display name now attached. So I now had the hackers display name. I was able to use this to submit a request form. I was worried that it would notify the hacker but in my case nothing happened.

Here is what I typed up and submitted as proof the account was mine:

Picture proof from Dec 27th 2024 someone accessed my email, requested a change to email and also changed my 2 Factor Authentication to another email instead of my Phone number (I've attached a screenshot of the text code I got that I did not request from 2:06 AM on Dec 27th)

Date I connected my Epic account to my Xbox: Date (picture proof attached)

Xbox accounts IP address I've used to play on: My Xbox Series X IP address 1: List IP address numbers My Xbox Series X IP address 2: List IP address numbers My Xbox One IP Address: List IP address numbers My Macbook IP address used to link my account: List IP address numbers

Card Numbers associated with purchases made in game (last 4 digits):

I've attached my oldest receipt from (Date) and my newest receipt from (Date)

I have also attached screenshots of pictures I took while playing that show my original display name: Type out Display name

I still have access to my Original account email.

Thank you!!”

I really dug through old email account, my email that was hacked, pictures of me playing that showed my original display name and receipts from my Microsoft account (which do not state a invoice id, I’m not sure where to find that). I reached out to my email provider asking if they can restore deleted emails(unsuccessful for me but recommend trying). I also submitted a BBB complaint, however i honestly don’t know if that factored into me getting my account back as I never really heard back from them. But it doesn’t hurt to submit one. I submitted my recovery request on Jan 5th and got it back Jan 10th. In the middle of all that I was able to connect with live chat and make sure they were able to find my account that had my original email. They were and just asked that I wait for the email recovery request to come back. I think what also helped was how fast I acted to get my account back. It took only two weeks for me but I’ve seen people struggling for months and even years. Epic Games really needs a change in how they process stolen accounts. I was hacked and stolen from in only 3 hrs but it took me 2 weeks to get it back. I think I’m also quite lucky as I’ve seen people say they submitted a lot more evidence only to be denied.