did not receive my money from gotyme to BPI

hello please help. nag process ako 1700 from gotyme ko to my bpi. hindi nag reflect sa bank ko. i processed another transaction na 100, 50, 20.. nag reflect..except the 1700.. i contacted both banks..sabi ni gotyme successful on their end .sabi ni bpi wala talaga ganun na transaction..where should i report this?