New cutting board from Boardsmith has a small hole. Is this normal?

After waiting for about 10 weeks to receive my maple end grain cutting board from Boardsmith. I open the box to find a small hole at the top of my cutting board. The hole is not big but when spending $360, I expected the whole board to be smooth without a small divot. I want to know if I am over reacting here, and if this is normal for this type of wood, or if I should reach out to customer service

https://preview.redd.it/i56kh9bp65ne1.jpg?width=2000&format=pjpg&auto=webp&s=3a6d8add26e9b067ac89f88f79539ca51caf61e6

https://preview.redd.it/j0lxqz7q65ne1.jpg?width=2000&format=pjpg&auto=webp&s=335c2ada815d959b6317577933d6ef004457760d

https://preview.redd.it/mgj0xm3i65ne1.jpg?width=2000&format=pjpg&auto=webp&s=ab9c5b42d0d438cbef83dfb700e4f88103b7da2a