Buyer’s remorse

I really regret buying the K2 Plus Combo, the CFS is, for me, unusable. It tears at the filament and even though support changed the bottom piece the problems remain. Support ignores what I tell them and generally they take days to reply with just a link to a FAQ.

If I buy a car, a TV, a Microwave and there is a fault I do not expect the manufacturer to tell me to fix the problem, new goods should not need repairs and certainly not repairs by the buyer. I expect goods at this price to work.