Flexible fast charger issues

Hey everyone, curious if this is a problem with anyone else with the flexible fast charger cable. Our IX was purchased at the beginning of May and we charge it through our level 2 charger built into our house. We were planning our first long trip this weekend and I was planning to give it its first 100% charge when I noticed that it was not charging. I have literally done everything I could from resetting the circuit breaker to switching to the level 1 standard charger to get this thing to work. But the box continues to not light up or charge the IX at all. The only thing I can think of is at this point that the box is dead and why did it happen all of a sudden. Has this happened to anyone else?