Abnormal status Order cancelled

I ordered an item about 2 weeks ago it said it was shipped now I return to see tracking status says "abnormal status" and that order is cancelled it still hadn't arrived in my country by the looks of things. I tried to open a dispute but its says I cant do that right now as the order "tracking is updating now". It also says "Refund cant be processed right now". How do I get my refund. Or Am I being scammed what should I do?